Scope: Global
Reports to: Head of Business Development
Office: Global Office, The Hague
Hours: 32-36 hours per week
Would you like to join and support the Business Development Unit in Hivos?
The BD unit is a dynamic global team with the focus on program development and securing of institutional donor funding.
JOB CONTEXT
The position is a combination of CRM administration and general support to the BD team and to the head of the team, although the focus will be on CRM administration.
The administrator is responsible for the functional and data management (donor intelligence) of the Hivos’ CRM system and plays a pivotal role in its use and in providing training in its use. The administrator is also leading in ensuring the CRM instructions in the All Solutions Manual and the description of the CRM processes in the BD Step-by-Step Guidebook are up-to-date and all tools and checklists that come with it.
The administrator assures communication with All Solutions helpdesk and support to ensure optimal support to the end-users of the CRM system. She/he/they assures proper registration, assessment, monitoring and reporting of business development and information delivered by Business Development Managers (BDMs) and Program Managers and others in the CRM system in a way that satisfies Hivos’ requirements.
The administrator provides training in the use of the CRM system and the steps that need to be taken to new members of the BD team and occasionally to key users in Management and training in donor relations contact management in CRM throughout the organization.
The administrator monitors the integrity, timeliness and quality of data input and (management) reports, follows up, and improves if necessary.
She/he/they ensure smooth data transfer and interface with other All Solutions modules in the closure phases of the business development process.
RESPONSIBILITIES
CRM Administration:
- Ensures the registration, assessment, monitoring of business intelligence data in the CRM system in a way that satisfies Hivos’ requirements.
- You are the custodian of good quality business development data.
- Ensures that Hivos’ CRM system is updated based on institutional management and end-user needs.
- Ensures that written instructions for users of the CRM system are kept up to date
Unit support:
- Preparing/organizing internal and external meetings
- Administrative support to the head of the Unit and the team.
- Calendar management of the Unit.
REQUIREMENTS
- Relevant degree at bachelor’s level, MBO level.
- At least 3 – 5 years’ work experience in functional application management.
- Experience with data quality management and data analysis.
- General administrative experience.
- Level skills: professionalism, analytical skills, results oriented.
- Job skills: customer orientated planned working, accuracy, excellent communication skills.
WHAT WE OFFER
In this position you will work at Hivos’ Global Office in the city center of The Hague.
We offer a contract for 36 hours per week based on Hivos Global Office labor conditions. The gross salary ranges from €2.931,36 to €3.757,56 per month based on a 36-hour work week.
We provide a laptop and travel expenses according to our commuting policies, as well as participation in our pension fund. Hivos additionally works according to a 50/50 schedule, which means you may work from home during half of your contract hours.
WANT TO APPLY
You are welcome to submit your application on the apply button by July 2nd You must submit both a letter of motivation/cover letter (maximum 1 page) and resume/CV (maximum 3 pages) in English.
Candidates are highly encouraged to provide a clear track record of results in their CV and to use their cover letter to clearly and concisely address the requirements of the role elaborated above.
* Kindly note that you have to be in possession of a valid work permit for the Netherlands.
Hivos reserves the right to close the position before the application deadline if a suitable candidate is identified. Therefore, interested candidates are encouraged to apply as early as possible.
If you are selected for the final stage of the selection process, please note that professional references and a certificate of conduct (VOG) will be requested due to our Safeguarding Policy. Exceptions will only be made, if there is a local legislation prohibition or when the candidate is unable to obtain such a certificate due to activities on LGTBIQ+ and Human Rights. We may check social media – unless applicants state they do not wish us to do so. Accuracy of information in the curriculum vitae will also be checked. Hivos is an equal opportunity employer and encourages diverse candidates – such as women and LGBTQIA+ people, persons with disabilities, and persons from negatively racialized groups – to apply.
ABOUT HIVOS
Hivos is an international development organization guided by humanist values. Together with citizens and their organizations, we aim to contribute towards just, inclusive and life sustaining societies where people have equal access to opportunities, rights and resources. We work in partnership with others in the Middle East, Africa, Asia and Latin America on three impact areas: Civic Rights in a Digital Age; Gender Equality, Diversity and Inclusion, and Climate Justice.
