Description

FLSA Status: Exempt

FTE Status: FTE1

Reports To: Senior Director, IT Solutions

Supervises: None

Location: 100% remote capable with 5 hours of overlap with EST required

Salary Range:  $56,700 – $64,100

Posting Date:  July 22, 2025

Closing Date:  August 12, 2025

The IT Solutions Helpdesk Specialist will be the organization’s primary Information Technology Helpdesk and administrative point of contact. This position is responsible for Helpdesk support (laptop management and inventory, desktop hardware, and software issues) as well as support for onboarding and offboarding staff. The position will also assist with general IT administration such as managing SaaS applications, Google administration and help manage the organization’s IT policies and protocols.

Organizational Overview

Health Care Without Harm seeks to transform health care worldwide so that it reduces its environmental footprint and becomes a community anchor for sustainability and leader in the global movement for environmental health and justice. We have a unique and dynamic workplace with more than 80 staff members in the U.S. and abroad. We believe health care, as the only sector with healing as its mission, has an opportunity – and obligation – to use its ethical, economic, and political influence to create an ecologically sustainable, equitable, and healthy world. Health Care Without Harm works to achieve its mission in collaboration with Practice Greenhealth, the leading sustainable health care organization, delivering environmental solutions to more than 1,700 hospitals and health systems in the U.S. and Canada. 

Position Description

The IT Solutions Helpdesk Specialist will be the organization’s primary Information Technology Helpdesk and administrative point of contact. This position is responsible for Helpdesk support (laptop management and inventory, desktop hardware, and software issues) as well as support for onboarding and offboarding staff. The position will also assist with general IT administration such as managing SaaS applications, Google administration and help manage the organization’s IT policies and protocols.

Requirements

Primary Objectives

• Accountable for helping troubleshoot and resolve internal staff Helpdesk issues, managing service requests, and implementing IT policy across the organization (US, Europe, and Asia).

Essential Functions

• Helpdesk  
  • Troubleshoot and resolve staff service requests received via the IT Helpdesk ticketing system Track and manage requests on the Helpdesk system
  • Triage and redirect other incoming help tickets appropriately to other IT staff as needed
  • Work with staff to procure accessories, hardware, or software needs
  • Coordinate and track warranty repairs and work with external consultants as needed to resolve issues
• Laptop Management
  • Oversee computer inventory and annual wellness checks on all employee laptops
  • Track inventory and work with Sr. Director to procure new laptops on a schedule
  • Work with vendors to procure laptops
  • Oversee laptop assignments to new staff and return of laptops at end-of-life or at offboarding
  • Manage end-of-life laptop recycling effort
• IT Administration
  • Assist in the administration of organization-wide SaaS applications and license distribution (Asana, Zoom, Onebox, Microsoft, Adobe, and others)
  • Assist in the day-to-day administration of Google Enterprise workspace
  • Manage Google Groups and other Google Apps
  • Assist with the formation, implementation, and updates to IT policies and practices
  • Manage initiatives such as GCPW, device management
• Onboarding and Offboarding
  • Set up new staff member accounts (Google and other SaaS tools)
  • Laptop procurement
  • Conduct IT introductory calls during onboarding 
  • Manage offboarding process for departing employees including hardware return, account shut down, and data archival

Qualifications

• Education: College degree preferred, or an equivalent of education plus relevant experience working in Information Technology.
• Experience: 
• Two years or more working in a similar field. Experience with end-user support and desktop support
• Strong experience managing both Windows-based as well as Apple laptops
• Experience with Google Workspace administration and using Google tools is strongly preferred 
• Experience with Jira ticketing system (and other Atlassian products) is a plus
• Experience with cybersecurity protocols such as NIST 800-171/CMMC is a plus
• Experience with privacy regulations such as GDPR is a plus
• Field of expertise: Experience in a global association environment or not-for-profit preferred. Experience working with external vendors preferred

Job-Specific Competencies: 

• Highly effective at communication, task management, and interpersonal skills
  • Ability to convey technical information to non-technical users verbally and in writing
  • Good problem solver and facilitator
  • Ability to collaborate effectively across groups, and communicate with outside third-party software vendors and business entities
  • Demonstrated ability to handle multiple projects at one time
• Excellent working knowledge of Microsoft Office products
• Web development experience or knowledge a plus
• A self-starter driven to find creative solutions and a willingness to learn new technologies and tools

What’s In It For You? 

• Join an organization where your colleagues share a profound commitment to the mission, and a global network of partners who work collaboratively to support it.
• Play a vital role in helping drive growth, influence impact, and further advance our efforts to create a more sustainable health care sector and planet. 
• Flexible and supportive work environment with generous paid time off, paid holidays, and every other Friday off to support organizational wellness and work-life balance. 
• Excellent benefits package for U.S.-based staff, which includes full coverage of medical, dental, and vision premiums for you and your family. 

To Apply or Inquire

Health Care Without Harm and Practice Greenhealth are committed to cultivating and sustaining culturally and ethnically diverse organizations and to the principles that promote inclusive practices. We believe systems can only be transformed when a diversity of voices, perspectives, and lived experiences are a part of the movement for change. We are dedicated to building a diverse staff with expertise and interest in addressing systemic racism within our organization and to serve the mission of the organizations in respectful ways. Health Care Without Harm/Practice Greenhealth is an Equal Opportunity Employer. 

To apply, upload a cover letter along with your resume via this link. Questions can be addressed to jobs@hcwh.org. Only competitive candidates will be invited to participate further in the recruitment process.  The closing date to apply is August 12, 2025. Applications will be reviewed on a rolling basis. 

Salary Description

$56,700 – $64,100/ annually

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