Job Posting – IT Support Assistant
At Human Concern International, we are more than a great and open place to work in — our work is life-changing. Together, we try to move families from crisis to sustainability. More than 40 years ago the inspiration for HCI began with three volunteers’ wish to change the lives of thousands of Afghan refugees in Pakistan. Today, together with our volunteers, donors and staff, HCI has delivered more than $250 millions in aid and transformed countless lives in more than 40 countries.
We are seeking a proactive and detail-oriented IT Support Assistant to support the organization’s day-to-day IT operations. The ideal candidate will assist in maintaining, configuring, and securing our technical infrastructure, ensuring smooth functioning across our internal systems, platforms, and digital tools. This role is essential to the organization’s fundraising and marketing activities, ensuring all tech stacks are optimally functioning and secure.
Position Title: IT Support Assistant
Reporting To: Global Senior Data Services & IT Manager
Location: Remote / Hybrid
Number of Positions: 1
Terms: Seasonal (6 Month Contract) – 25 hours per week
Deadline to Apply: Ongoing until position is filled
Key Duties and Responsibilities
Domain & Website Infrastructure
- Configure, manage, and maintain the organization’s domain infrastructure.
- Manage website infrastructure including hosting, performance, updates, and routine backups.
- Monitor uptime and troubleshoot issues affecting website accessibility or functionality.
Cloud Storage Management
- Set up and manage cloud storage systems.
- Ensure regular data backup and restoration protocols are in place.
- Monitor storage usage and implement best practices for file organization and security.
Email Platform & Cybersecurity
- Manage user accounts and permissions across the organization’s email platform.
- Implement and monitor cybersecurity measures to prevent data breaches or unauthorized access.
- Ensure email backups are conducted regularly and recoverability is tested.
Donation & Payment Systems
- Manage online donation forms, ensuring smooth integration with databases and payment systems.
- Configure and maintain payment processing systems, ensuring security and compliance.
- Troubleshoot and resolve payment-related technical issues as needed.
Fundraising & Marketing Technology Stack
- Support the setup, integration, and maintenance of marketing and fundraising tools (e.g., CRMs, automation tools, analytics platforms).
- Collaborate with fundraising and marketing teams to ensure smooth tech operations.
- Provide technical assistance with campaign-related platforms or integrations.
General IT Support
- Respond to and resolve daily technical issues raised by staff (hardware/software).
- Ensure smooth onboarding/offboarding of users from IT systems.
- Maintain inventory of IT assets and track service needs.
Qualifications, Skills, and Experience
- Diploma or Bachelor’s degree in Information Technology, Computer Science, or a related field is preferred.
- Minimum 1–2 years of experience in an IT support, systems assistant, data entry, or administrative support role.
- Experience working with raw data, generating reports, or supporting programmatic or research functions is beneficial.
- Experience with cloud storage platforms (e.g., Google Drive, OneDrive, Dropbox).
- Proficiency with email platforms (e.g., Google Workspace, Microsoft 365) as well as Microsoft Excel and Google Sheets, including working with formulas, filters, and data validation tools.
- Experience with payment processors (e.g., Authorize.net, Cybersource, Stripe, PayPal).
- Familiarity with marketing tools (e.g., Mailchimp).
- Basic understanding of cybersecurity best practices and data protection.
- Familiarity with CRM systems (e.g., Raiser’s Edge, Salesforce, or similar) is an asset.
- Basic knowledge of data cleaning, reconciliation, and backup processes.
- Strong attention to detail and a high level of accuracy
- Effective written and verbal communication skills.
- Ability to handle sensitive information with confidentiality and integrity.
Our Offer
- Salary is competitive/commensurate with experience and other qualifications,
- Paid Vacation, Sick & Family Days accrued annually
- Employee awards and recognition opportunities
All applications are appreciated; however, please note that only those candidates selected for an interview will be contacted.
